Your organization needs a call center that’s focused on sales.
We’re here to help you grow – dramatically.

PERFORMANCE-BASED MODEL

HIGH LEAD-TO-SALES VOLUME

REAL-TIME DATA SUPPORT

ROI DIAGNOSTICS & REPORTING

OUR STRATEGY

EXPERT AGENT SELECTION | We screen for persistence and reward on conversion. So our phone agents are predisposed to sell and close for you.

ROBUST STAFFING | Call answering is a key lever in improving your conversion — allowing us to answer the phone faster and minimize abandonment rates.

SCRIPT & RESPONSE TESTING | We test, measure and adjust sales scripts and call flow to improve your lead conversion.

COMPREHENSIVE DASHBOARDING | Track your program in real time with all the KPIs to ensure we’re converting for you.

A PROVEN TRACK RECORD

RMI began testing its new offering of full-funnel marketing by driving leads to an outsourced call center to be closed.

Expanded our call center offerings to include the healthcare vertical and partnered with Back Pain Centers of America.

Launched RMI Call Center BPO services to help clients with call center operations and increasing sales units.

2018

Launched an internal RMI Call Center with five agents for our home services client, based out of Atlanta, GA.

Expanded call center operations to 55 individuals by adding six new clients in the healthcare, and home services verticals.

Went to market with a new call center offering that is a performance-based model. Expanded call center operations to 100+ individuals working across multiple verticals and departments.

“We utilized RMI to help to improve our internal call center operations. They came onsite to spend time understanding our process and identifying areas that would show immediate improvements in KPIs. Their recommendations around telephony, recruiting, and analytics helped us to scale our call center workforce at a rapid pace.” // Jordan McMillin, COO of Beltone Midwest
“RMI was able to provide me the ability to quickly and accurately test variations in our campaigns. Through tansparency and complete alignment to my goals, we were able to improve the performance of our lead conversion in a way I simply couldn't do within our internal call centers.” // Cary McGuckin, Former Client in Home Services Vertical

PARTNERS WE'VE GROWN WITH